COVID-19 UPDATE
In the face of COVID-19’s worldwide impact, we at Andover Animal Hospital are implementing a plan to keep services running as smoothly as possible. The cooperation and assistance from you and the rest of our community will be critical in keeping our clinic open and functioning.
IMPORTANT UPDATE:
Our first priority is the health and welfare of our staff, clients, and patients. We are asking that anyone who is most “at-risk for illness” please alert the staff in advance.
An “at-risk” person is someone who is feeling ill, has had any contact with a sick person in the last 48 hours, or contact with a person or facility diagnosed with COVID-19 in the last two weeks.
We want to stress that meeting these criteria does NOT mean we will not see your pet. Our staff needs to be informed; our goal is to make sure your pet is taken care of while minimizing risk to our staff and other clients.
If you have any symptoms of illness OR if you have been exposed to anyone with symptoms of illness, please let one of our staff members know immediately. We will happily see your pet for emergencies only. In this circumstance, you MUST stay in your car. Please call us when you get to the clinic, and a team member will come to your vehicle to retrieve your pet.
AS OF 3/17/2020 WE WILL BE HANDLING ALL APPOINTMENTS AS FOLLOWS:
- When you arrive for your appointment, please STAY IN YOUR VEHICLE and give us a call to let us know you have arrived.
- When you arrive for your appointment, a staff member will call you to get your pet’s full history over the phone, just like your technician would at a regular appointment.
- Once your technician has called you and taken a history, they will request that you meet them at the door with your pet. They will bring your pet into the hospital for the doctor to examine and perform tests/services.
- Please maintain social distancing protocols with our staff and other clients and their pets for everyone’s safety, effective immediately. Until further notice, no one is allowed into the building for appointments.
- All communication with the doctor will happen over the phone, including exam findings, test results, estimates for treatments, etc. Please make sure your cell phone is with you.
- When we are finished seeing your pet, the technician will have you meet them at the door, and payment will be taken care of over the phone or with the technician bringing a card/cash back into the building.
OTHER IMPORTANT THINGS TO NOTE
Please do not leave your parking spot. Frequently, we are able to complete the exam or procedure sooner than expected. If we are unable to find you, it can extend the wait time of others.
If you need refills of medications or food, please call us in advance. When you get to the parking lot, please give us a call, and one of our staff members will bring your products to your car for you.
Our staff has been instructed to stay at home if they are feeling ill. This may result in staffing shortages. Please have patience with us, and we will do our best to make sure everyone’s pets are taken care of.
We have ordered extra supplies to keep the clinic stocked in the event of supply shortages or delivery delays in the coming weeks. If you need a refill of your pet’s medication or prescription food, please call us at least ten days in advance before you run out so we can make sure we have it in stock!
Thank you for your help and understanding. We will get through this crisis if we work together! Please stay safe and check in on your friends and relatives.