FAQS

Learn more about Andover Animal Hospital’s frequently asked questions below!

Scheduling

How do I go about scheduling an appointment?

We have a couple of ways to make an appointment: The first one is to go to our online booking portal. While on the portal, if you are a current client, please do not make a new profile. The portal has a series of questions that it will ask, which will allow you to book an appointment directly into our appointment schedule.

We reserve several appointments for people to call in, so if the time you need is not available on the portal, please give us a call at 763-434-3933!

How do I know if I need to schedule - or- Can you tell me if my pet needs to come in if I tell you the symptoms?

Typically, the answer to this question is: if you are worried enough to call, your pet should probably come in. It can be very difficult for any of our staff to know the answer to this question without actually seeing your pet in person and performing a physical exam. A physical exam gives the doctor so much information about your pet. It is a valuable tool in diagnosing any problem.

Services

Do you perform nail trims?

We do perform nail trims by appointment only. Please make sure that your pet is current on their Rabies vaccine to have nail trims performed at our clinic. We even have a Wellness Plan that includes four (4) free nail trims!

Do you do have grooming at your facility?

We do not have a groomer on staff here at Andover Animal Hospital. However, please don’t hesitate to ask us! We can refer you to a groomer nearby.

Do you see exotic pets?
I’m sorry, we do not see exotic pets. Nonetheless, we can refer you to a veterinary clinic that does see exotics. Please send us a message or give us a call for some referral recommendations.

Surgery

How do I schedule surgery for my pet?

The first step is scheduling a pre-surgical exam. Your pet will be examined at that visit, a health assessment will be performed, and you will be provided with a current estimate for the requested procedure (the procedure will not be performed that day). During the visit, we will perform some laboratory tests to check the health of your pet’s internal organs. At this visit, your veterinary technician will work with you to schedule an appointment for surgery within 30 days of your pre-surgical exam.

To schedule an elective (non-emergency) surgery, your pet must first be current on their Rabies vaccine. Dogs must have a current, negative heartworm test, and cats must have a negative Feline Leukemia test.

Do you perform declaw surgeries, and are there any restrictions?

We have a limited number of veterinarians who perform this procedure. The limitations for this surgery are: your cat must be under two years of age, weigh over 5.5 pounds, and weigh under 10 pounds. If your cat does not fall into this weight range or if they are over two years of age, we cannot perform this procedure. You must schedule a pre-surgical exam with a veterinarian to go over all of the post-operative expectations for this type of surgery.

Emergencies

Are you an emergency clinic?

We do see emergencies throughout our day. However, we are not an emergency clinic. This means we are not open 24
hours a day, similarly to your doctor’s office. Please keep in mind that we do not have the equipment to handle some types of emergencies, such as patients needing oxygen support at all times, and these types of emergencies will be immediately referred to the local emergency clinic.

Do you take walk-in emergencies?

We always appreciate a phone call to let us know you are on your way. However, if you walk in with a true emergency, we will do our best to get your pet stabilized. Once your pet is stabilized, the doctor will assess your pet to determine if you will need to transfer your pet to a 24-hour care facility. For pets in stable condition, we request that you give us a call so we can determine if we can see you that day and what time in the schedule the doctors would be able to give your pet the best possible care.

What qualifies as an emergency?

Many things qualify as an emergency. Some examples include trouble breathing, inability to walk, eye problems, episodes of vomiting, and seizures. If your pet is experiencing any of these issues, please do not wait. Call us, and we will do our best to get your pet on our schedule as soon as possible. The earlier in the day we can get your pet in, the better chance we have of resolving the problem.

Medications/Refills:

How do I get a refill of medications?

You can request a refill on our online portal. Or, you can give us a call or send us an email. Your refill request will be passed along to the doctor who prescribed your pet’s medication.

How far in advance should I request a refill?

Please keep in mind that your veterinarian may not be in the clinic on the day you request your medication. Please allow 3 – 5 business days for your medication request to be approved, filled, and ready for pick-up. If you need the medication on a more urgent basis, please call and let our staff know that you need the medication urgently. We will do our best to accommodate your request.

Can I get the medications shipped to my house?

At this time, we cannot ship medications from our clinic. We are working on this, though! We do have some programs that allow for the shipping of prescription dog food directly to your home. Please ask us if you are interested in this option.

Why can't I get a full year of heartworm or flea and tick medication for my new puppy?

Heartworm medication is based on the weight of your pet at the time of administration of the dose. Your puppy is growing and may not fit the weight range when they are older. This would cause you to be giving heartworm prevention that is inappropriately dosed for your pet, and thus, your pet would not be protected against heartworm disease. If your pet is a breed that will never get above 25 pounds, you can get a full year at once for your puppy. Keep in mind, if your puppy is on our Puppy Wellness Plan, your puppy will receive an injection of ProHeart 6. ProHeart6 is 6 months worth of heartworm prevention. They can receive this injection when they reach 10 months of age.

General

How can I get proof of vaccines?

If your pet was vaccinated at our clinic, we have a couple of ways for you to obtain proof of vaccination. First, all of your pet’s vaccine information is available on our online portal at https://andover.use2.ezyvet.com/external/portal#googtrans(en). Alternatively, you can give us a call or send us an email. We will be happy to email your vaccine records to the email address you provide.

When can we enter the building again?

As of January 25th, 2021, we are still making curbside appointments. We anxiously look forward to allowing our clients and their pets to be allowed into the hospital. We miss seeing you! Our goal is to open up as soon as all of our staff have had the opportunity to receive their vaccination for the Coronavirus. Stay tuned! We will keep you updated on all changes.